Strategic versus transactional support

One of the first questions that a client asks me is: “Do I need a Virtual Assistant or a Virtual Operations Manager?” For me there is a simple way to look at this, does your business need strategic or transactional support?

Strategic support

If you need help to shape your business strategy and implement the systems and process foundations to grow your business, then you need a Virtual Operations Manager.

Transactional support

If you have process and systems in place and need someone who can follow a process and complete everyday tasks, then you need a Virtual Assistant.

Most noteworthy, is that both roles provide bespoke tailored expertise in their own right. Additionally, you may find that your business requires both virtual roles at some point.

What our Virtual Operations Manager can do for you

As a successful business owner, you will have aspirations as to where you would like your business to be in a number of years. A vision that you are aspiring to, though how are you going to get there? How will you make it happen, whilst at the same time ensuring that money is still coming in?

The answer is simple. You need our Virtual Operations Manager by your side. One of the first things we will do is understand your vision. With this in mind, we will review your current systems and processes and then plan for business growth.

We offer a bespoke service and every plan is different. Though, we typically find that systems and process underpin a successful business – as this ensures that there is capacity to grow, as and when required.

Here are some of the packages that we offer:

In our experience we find that simple, but effective changes can make the world of difference to the success of a business.

What our Virtual Assistant can do for you

As a business owner, initially you’re a ‘jack-of-all-trades’. However, as your business takes-off, you’ll probably find that you don’t have time for the day-to-day admin tasks. So outsourcing these tasks to our Virtual Assistant could be a good fit. Not only could your productivity increase, it can also enhance your credibility and professionalism. As you’re no longer bogged down with everyday tasks. Instead, you can fully concentrate on your clients needs and running your business.

Here are some of the typical tasks that our Virtual Assistant can carry out for you:

  • Managing your diary
  • Arranging your travel and accommodation
  • Professional telephone answering service
  • Sourcing venues for client meetings & events
  • Managing your lifestyle arrangements
  • Ensuring company contracts are in place
  • Managing Invoicing
  • Manage expense receipts
  • Document proofreading and formatting

This is not an exhaustive list, however it does give you a flavour of our Virtual Assistant services.

Virtual support versus recruiting an employee

After conversations with a lot of business owners, I discovered that many businesses were growing, but were in desperate need of support. We tend to find that client’s reach out for support slightly too late. They’re at the stage where they can’t see the ‘wood for the tree’s, and they didn’t know who could help them.

Plus, many of our clients find that recruiting an employee isn’t necessarily a practical option. This could be for a number of reasons, for example: too time consuming, tax-related elements or providing office space and paying for equipment. Additionally, work can’t always be guaranteed. So an employee could be sitting there, being paid to do nothing. All of which, can have a massive financial impact on the business.

In contrast, hiring a Virtual Operations Manager or Virtual Assistant offers a number of benefits:

  • You only pay for the time worked
  • Specialised expertise available
  • No employee-related taxes or benefits
  • Support provided on a ‘as and when needed’ basis
  • Convenience
  • A supportive partnership

How we can help you

virtual assistant or virtual operations manager can help your business

Our experience will put you at ease. Furthermore, you’ll feel reassured that you are not on your own. Relationships are at the core of any business and we pride ourselves on being relationship driven. Most importantly, we provide a partner that you can trust. By listening to what you need, we can establish the best type of support for you. Being proactive and getting to know your business inside and out, we manage your work with minimal reliance.

So, whether you’re looking to increase your revenue, expand your business, or grow your team. Or you want to outsource your daily tasks, this is where our Virtual Operations Manager and Virtual Assistants can deliver and really add value.

The benefit for your business is that you will have the right expert at the right time at a pace that works for you.

If you would like to have a chat to see how a Virtual Operations Manager or a Virtual Assistant can help your business do get in touch. Feel free to give us a call on 07721 500048 or email wendy@wendyjohnstoneltd.co.uk.

Would you like a free, no obligation consultation for 30mins?

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